+ **Experience:** 3–5 years of technical support experience in an enterprise or MSP environment with a focus on Microsoft cloud platforms. + **Technical Skills:** + Familiarity with Azure services (VMs, storage, VNETs, resource groups) + Working knowledge of Microsoft 365 admin centers (Exchange, Teams, SharePoint) + Basic troubleshooting of identity issues (Azure AD, MFA, conditional access) + **Communication:** Clear and professional verbal and written communication skills. + **Ticket Management:** Experience working within a ticketing system and adhering to SLAs. + **Team Player:** Willingness to learn, collaborate with others, and grow within the team. \#LI-PR1 WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.