Experience: 3–5 years of technical support experience in an enterprise or MSP environment with a focus on Microsoft cloud platforms. Technical Skills: Familiarity with Azure services (VMs, storage, VNETs, resource groups) Working knowledge of Microsoft 365 admin centers (Exchange, Teams, SharePoint) Basic troubleshooting of identity issues (Azure AD, MFA, conditional access) Communication: Clear and professional verbal and written communication skills. Ticket Management: Experience working within a ticketing system and adhering to SLAs. Team Player: Willingness to learn, collaborate with others, and grow within the team.

 

 

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