Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: IT Tooling Engineer – L2/L3 Production Support & DevOps
Position: Software Engineer
Experience: 3-6 Years
Category: Software Development/ Engineering
Shift: Hybrid
Main location: Hyderabad, Bangalore, Chennai
Position ID: J1225-2210
Employment Type: Full Time
Education Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.
Position Description: We are looking for a 3–5 years experienced IT Tooling partner to join the IT Tooling team supporting the NN account. The candidate will be responsible for L2/L3 production support, maintenance, and continuous improvement of tooling platforms, with a strong focus on Azure DevOps, and Agile delivery. The role requires hands-on technical expertise, operational ownership, and the ability to collaborate effectively with cross-functional teams.
. Provide L2/L3 production support and maintenance for IT tooling platforms ensuring high availability and performance
. Handle incident and change management activities using ServiceNow in line with ITIL best practices
. Create, track, prioritize, escalate, and close tickets in ServiceNow, ensuring SLA adherence
. Perform root cause analysis (RCA) and drive permanent fixes to prevent incident recurrence
. Work closely with development, infrastructure, and business teams in an Agile/Scrum environment
. Support and manage Azure DevOps boards, pipelines, releases, and related workflows
. Participate in change planning, risk assessment, approvals, and post-change reviews
. Monitor systems, identify proactive improvements, and contribute to operational excellence
. Maintain documentation, runbooks, and standard operating procedures (SOPs)
. L2/L3 Production Support & Maintenance experience in enterprise environments
. Strong hands-on experience with ServiceNow, specifically: Incident Management Change Management Ticket lifecycle management (creation, tracking, prioritization, escalation, closure)
. Good understanding of ITIL processes and best practices
. Basic knowledge of Splunk Monitoring tool in dashboards and search usage.
. Hands-on experience with Azure DevOps (boards, pipelines, releases)
. Application Installation and administration on Windows and Linux platforms
. Fundamental knowledge of Azure Cloud (advanced level)
. Experience working in an Agile way of working (Scrum/Kanban)
. Basic knowledge of AWS Cloud services
. Good communication and coordination skills with internal and external stakeholders
Secondary Skills (Nice to Have)
. Experience with CI/CD tools and pipelines
. Knowledge of Power Automate for workflow automation
. Exposure to UiPath (RPA tool)
. Experience with Power BI for reporting and dashboards
. Tidal Operational & Administration activities
Desired Profile
. 3–5 years of relevant experience in Production Support, & DevOps roles
. Ability to work independently with minimal supervision
. Strong problem-solving and analytical skills
. Willingness to support business-critical applications and handle priority incidents
. Good communication and stakeholder management
. Experience working with global teams and enterprise clients is an advantage
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.