**AWS Cloud Ops Engineer** **Category:** Software Development/ Engineering **Main location:** United States, Virginia, Reston **Position ID:** J0725-1669 **Employment Type:** Full Time **Position Description:** ​CGI has an immediate need for a AWS Cloud Ops Engineer to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest customers. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. • This role is located at a client site in Reston, VA. A hybrid working model is acceptable. We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years! We have over 92,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe. **Your future duties and responsibilities:** Under minimal supervision, provide operations support for office or business unit users of proprietary or custom application software in a 24/7/365 environment supporting Cloud Operations. Position will require some work during non-traditional business hours to support large scale cloud platforms that support mission critical applications, take point on end to end support and smooth operations of cloud based infrastructure, support change windows, incident response and resolution and other scheduled maintenance activities. Will be trained and required to follow Incident, Change and Problem standards. Individual will gain business and application knowledge through training and resolving Production incidents and inquiries. Key Job Functions 1. Incident Management • Triage and resolve Production incidents related to the cloud platform and participate in root cause analysis and postmortem discussions. • Provide on the job training and support to new and junior team members as required. • Analyze cloud platform related Production incidents and engage business teams(s) to determine impact of incident. • Work with application support members and cloud support vendors to identify a work-around if permanent solution cannot be reached in a timely manner. Provide a collaborative conduit between application/support teams and the Cloud vendor support such as AWS, Azure etc. • Escalate to team leads in a timely manner when resolution cannot be achieved. • Help recreate and test possible solutions and/or workarounds in lower environments prior to implementing in Production. • Work closely with Cloud Engineering team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes. • Identify and document known issues and work with Cloud engineering partners and vendor support to address reoccurrence and the identified workaround activity 2. Operations, Monitoring, and Capacity Planning • Cloud operations and infrastructure management - rehydration activities, IAM, security and compliance, availability, data protection, authentication and authorization, capacity and resource management, service metering and operational cost oversight, disaster recovery and mitigation. • Create processes designed to measure system effectiveness and identify areas for improvement. • Create processes intended to provide environment security, as well as automated processes to provide information on current specifications. • Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. • Oversee the selection of orchestration tooling, as well as compliance audits and reporting. • Identify, correct, and enhance important software tools; seek ways to enhance systems operations, with a focus on automation and minimizing cost. • Build effective monitoring, alerts, and metrics for production services. • Plan for adequate capacity of systems based on utilization metrics and planned projects to establish supply and demand forecasts. 3. Change Management • Work closely with internal team members and other stakeholders to review proposed changes and help devise post implementation verification routines and system health checks. • Assist in testing changes in lower environments to ensure solution is as desired. • Create and review operational change tickets with senior team members when changes to Production are needed ensuring they are complete, clear and concise. • Review operational change tickets with senior team members after they are submitted by other teams to make sure they are complete, clear and concise and meet all requirements of the change standard. • Communicate impacts of change to all stakeholders in a timely manner • Coordinate with patch management teams as well as teams involved in infrastructure upgrades. • Coordinate emergency changes per standards 4. Compliance and Security • Provide assistance in maintaining compliance with password resets, access reviews, remediation of Operational Incidents and MSIs. • Assist in documenting remediation steps for operational incidents and/or an MSI. • Engage with management, risk and compliance teams as needed. **Required qualifications to be successful in this role:** • 6-8 years of related experience on Production Support • 2-3 years of related hands-on experience on AWS • Broad knowledge of the AWS platform, AWS Certification required • Experience with Azure a strong plus​ • Solid knowledge of AWS platform and its services - including but not limited to: AMIs, Route53, VPC, EC2, S3, IAM, AWS CLI, EBS, ELB, SQS, Cloud Watch, Cloudtrail. • Experience with Docker/Kubernetes and container orchestration. • Hands on experience in AWS provisioning of systems, securing of VPC, implementation of Security Groups, Identity and Access Management, Backups, Restore and Disaster Recovery. • System health monitoring and optimizing performance (CloudWatch, SolarWinds, Nagios, SumoLogic, Splunk). • Administration of web servers running Apache, Tomcat, IIS, Nginx. • Networking including DNS, certificate management, load balancing, firewalls and routing. • Broad experience with software-defined and traditional networking. • Strong understanding of Linux, including experience with server administration, monitoring, and troubleshooting. • Broad experience with IaaS and PaaS. • Broad experience building cloud infrastructure using infrastructure-as-code tools like AWS Cloud Formation or Terraform. • Exceptional problem solving • Excellent communications and collaboration skills required to develop required security policies and share information with business and technology staff. • Project management and implementation skills to implement new technologies as necessary. • Must have previous operations experience in cloud environments • Strong written and oral communication skills. • Ability to lead technical discussions between stakeholders. • ServiceNow or other ticketing system • Window O/S • Autosys job management for scheduling, monitoring and reporting • Middleware technologies such as Weblogic, JBOSS, Apache, Global Load Balancers • Tibco/ESB • Experience in support various phases of SDLC (Waterfall or Agile) • Demonstrable knowledge of ITIL and or Service Management Education: Bachelor's degree or equivalent preferred Area of Study: Computer Science or IS/IT preferred​​​​​​ Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88,200.00 - $125,500.00. CGI’s benefits are offered to eligible professionals on their first day of employment to include: • Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave •Learning opportunities and tuition assistance • Wellness and Well-being programs \#LI-JN2 **Skills:** + Analytical Thinking + Kubernetes + Linux + Splunk + Terraform + TIBCO + Waterfall Model **What you can expect from us:** **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.** We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.