We seek an experienced and dynamic leader to manage our Pune Operations relating to transportation and Global Hospitality Services (GHS) products - covering cafeteria and pantry service operations among many other related products and services. The ideal candidate should be forward-looking, stakeholder-centric, who needs to drive innovation, ensure service excellence, and uphold our commitment to employee well-being. As a location lead, the candidate will also oversee operations of all BTSS products for the location, ensuring efficiency, compliance and seamless delivery. ​ **Key Responsibilities** **Strategic Leadership** + Develop, Integrate and execute location strategies aligned with organizational and India goals. + Analyze regional needs and design scalable solutions while working closely with the product leads. + Stay ahead of industry trends and regulatory changes and ensure compliance. **Operational Excellence** + Manage daily operations, ensuring adherence to schedules, safety, and service quality. + Monitor KPIs (on-time performance, vehicle utilization, employee satisfaction). + Resolve escalations promptly and implement preventive measures. + Partner with the site management and product teams to ensure best of products and services are made available to our colleagues. **Vendor & Stakeholder Management** + Monitor contracts, SLAs, and pricing with transport vendors. + Conduct regular audits and performance reviews. + Collaborate with Business, CSIS (Security), HR, RES (Facilities Management), and regional teams on many of the initiatives relating to Transport operations. + Management of Senior Stakeholder Relationships (Country Management, Senior Citi Leadership, Human Resources) **Compliance & Safety** + Ensure adherence to transport, labour, and environmental regulations. + Lead safety initiatives, including driver training and incident investigations. + Assessment & Management of Continuity of Business Transportation Requirements (in conjunction with CSIS, and in-country crisis team) + Risk & Controls Management **Financial Oversight** + Manage budgets, identify cost-optimisation opportunities + Leverage technology for route optimization, real-time tracking, and analytics. **Team Development** + Lead and mentor team members of the location, fostering a culture of accountability and safety. This would include managing and influencing team members (including vendor staff), who may not directly report into this role. **Skills:** + Excellent communication, interpersonal and problem-solving abilities. + Strong skills in accounting, finance, project management and strategic planning + Demonstrate influencing skills, with multiple stakeholders and teams + Exceptional relationship building skills and experience in partnering with senior managers to accomplish organizational goals. + Analytical and time management skills with the ability to work under time constraints and adapt to change + Strong financial acumen and negotiation skills. + Organized, motivated, pro-active, with perseverance, able to articulate and action against the plan + Work independently with the ability to deliver against targets **Knowledge/Experience:** + Prior experience in leading teams + Experience in fleet and vendor management, project management and strategic planning + Operational Management & Control + Stakeholder Management + Risk & Controls Acumen **Qualifications** + Bachelor’s degree + Experience: 7+ years in transport/logistics, with 5+ years in leadership roles **Application Process** We are an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds. ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.