Chubb is currently seeking an Assistant Vice President, Lost Time Workers’ Compensation Claim Manager for our West Region in the Los Angeles office.  The AVP Manager will be responsible for leading a team of Workers' Compensation professionals in the delivery of the highest quality claim work product while meeting all internal and external compliance requirements for the CA jurisdiction. Knowledge of AZ, UT, and CO jurisdictions is a plus.  The position will report to the Workers’ Compensation Regional Claim Leader and reside in our Los Angeles office.     

Duties & Responsibilities:

Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels 

Train, mentor and develop staff who are at different stages of their career and experience levels  

Provide advanced technical guidance on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategies

Utilization of advanced analytics and metrics to manage team efficiently and effectively

Understand jurisdictional compliance requirements and ensure the team is meeting or exceeding the standards

Actively participate in claim committees, account file reviews and project teams to address internal workflows, systems, and compliance issues

Demonstrate highly developed analytical, problem-solving and negotiation skills

Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace

Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments

Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues

Effectively control the use, work product and expenses of outside vendors

Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops 

Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver well written, supported performance management feedback and reviews 

Show exceptional performance management skills by providing timely coaching and feedback and creating meaningful business goals and development plans

Model exceptional management skills at collaboration, influence, strategic focus, flexibility, communication, and accountability

Positively influence the team environment to maintain a high level of employee engagement

Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement

Work autonomously within granted authority levelTechnical Skills & Competencies: 

Strong proficiency in all areas of Workers' Compensation claims adjusting 

In depth knowledge of New York jurisdictional nuances is a must and additional Northeastern jurisdictions is a plus

High level of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers 

Advanced understanding of Claim Best Practices and Business Analytics

Ability to incorporate analytical data into team management

Exceptional negotiation skills and resources that will influence team results

Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends

Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation

Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department

Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration

Track record of success in coaching and developing staff

An ability to be flexible, imaginative and to work well in teams

Exceptional organizational, prioritization and time management capabilities

Innovative thinker with ability to multi-task, plan, and delegate appropriately

Experience, Education & Requirements:

Minimum 10+ years of experience in handling Workers’ Compensation claims

Prior supervisory experience required

Ability to handle claims in multiple jurisdictions and within compliance standards

Certicifation to handle CA Workers Compensation claims is required

Experience handling claims in the states of CO, UT, NV and AZ preferred

AIC, RMA or CPCU completed coursework or designation(s) are a plus

If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

The pay range for the role is $91,200 to $155,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.