The North America Billing & Collections team, bills and collects billions of dollars of premium for most of the commercial and personal business produced in the United States. To continue the momentum achieved through various improvements in the last several years, it is important to maintain solid finance operations processes.

As the AVP Billing & Collections Finance Operations Lead, you will report to the SVP North America Finance Operations managing a small team of financial analysts and working closely with the Global Finance Operations – Reconciliation team.

Specifically, this role will have direct oversight and accountability for:

Provide finance support specific to developing, implementing, monitoring, and advocating for the budgetary needs and priorities of the North America Billing & Collections organizationProvide leadership for Billing & Collection business intelligence development and executionResponsible for monitoring and enhancing both financial and operational metrics required to drive efficienciesFinancial Account ReconciliationsIndividual and process productivity

 

Job Responsibilities: 

Oversee all aspects of SOX controls related to the billing and collections process and ensure all financial transactions are processed accurately, timely, and in accordance with established policies and procedures.Oversee the reconciliations regarding the receivables and cash clearing accounts and serve as the business owner for all billing & collections reconciliations.Regularly review and analyze bad debt from customer allowances, credits, write-offs, and return activities, including maintaining detailed record-keeping.Monitor and prepare schedules for >90 days aged balances which impact statutory surplus.

Support annual planning process and ongoing budget management for overall North America Billing & Collections organization including enhancing & maintaining the expense allocation methodology. 

Serve as the North America Billing & Collections lead in discussions with Division Financial Officers, Corporate Finance and Internal Audit on various finance operations processes. including bad debt, cash forecasting, non-admitted assets, and SOX controls

Partnering with NA Billing & Collections leadership, develop and implement effective strategies to accelerate customer payments, reduce the days in accounts receivable, and minimize bad debt.

Manage a small team of Financial Analysts supporting various billing & collections finance operations including SOX controls, bad debt analysis, cash forecasting

Serve as the billing & collections owner for management /operational reporting processes including developing and enhancing business intelligence assets and analytical insights. 

In depth understanding of financial and accounting principlesKnowledge of Property & Casualty insurance and billing and collections processes, preferredDetail-oriented, with excellent analytical and organizational skillsCritical thinking and problem-solving skillsStrong commutation, collaboration and problem-solving skills coupled with results focused disciplineAbility to work independently and take ownershipProficiency in using MS Office suite

Education and Experience:

Bachelor's degree in Finance, Accounting, Business Management or similar fields