Job Seekers, Please send resumes to resumes@hireitpeople.com Primary Skills: SW telephone PBX (Avaya Call Mgmt. System, Definity, voice mail
Description:  This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.) 
Skills Required: 
Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential. 

Experience Required: 
Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential. 

Experience Preferred: Avaya Call Center administrative support and same as above within an organization that was migrating users from an Avaya system to Cisco IP telephony. 

Education Required: 
Bachelor’s degree, or equivalent combination of experience and education. 

Experience Preferred: Undergraduate degree.