**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** We deliver **consulting solutions** by combining specialized sectorial knowledge, our transformation management skills and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. At **NTT DATA** everything we do is guided by our **core values** . We respect every **voice** , think **bold** , deliver the **outcome** and win **together** . Our leadership approach enables our people to feel **inspired** to contribute, **empowered** to take initiative, and genuinely **cared** for in their growth and wellbeing. **NTT Data Greece** team is looking for a motivated and experienced **Availability and Capacity Management Process Owner** in Athens to work with our clients in the **European public sector** . The Availability and Capacity Manager ensures that IT services meet current and future availability and capacity requirements in a cost-effective and timely manner. This role involves proactive monitoring, planning, and reporting to maintain optimal performance and reliability of IT infrastructure and services. **Your role:** + **Capacity Planning:** Develop and maintain capacity plans that align with business needs and forecast future resource requirements. + **Availability Monitoring:** Monitor system availability and performance metrics to ensure services meet agreed-upon service level agreements (SLAs). + **Trend Analysis:** Analyze historical data to identify trends in resource utilization and availability, providing insights for future planning. + **Collaboration with IT Teams:** Work closely with IT operations and development teams to ensure that capacity and availability considerations are integrated into project planning and system design. + **Incident Management Support:** Assist in the investigation of incidents related to capacity and availability, providing recommendations for improvements. + **Reporting:** Prepare and present regular reports on capacity and availability metrics to senior management and stakeholders, highlighting potential risks and recommendations. + **Continuous Improvement:** Identify opportunities for process improvements in capacity and availability management practices and implement best practices. + **Stakeholder Engagement:** Collaborate with business units to understand their capacity needs and ensure that IT services are aligned with business objectives **Why NTT DATA?** We value a collaborative and supportive environment, celebrating curiosity and engagement We are committed to supporting the physical, financial and emotional well-being our of employees Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program Talent Friends. Refer a friend and receive a bonus when they join **We care about you** Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Udemy Account Access to Open Up mental health service 28 days of paid annual leave consisting of your legal holidays and compensation day **Your profile:** + Bachelor’s or Master’s degree in Information Technology, Business, or a related field. + Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (SPC). + 7+ years of experience in IT project/programme management. + Proven track record of delivering large-scale IT programmes. + Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe). + Excellent leadership, communication, and stakeholder management skills. + Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet. + Ability to manage budgets, contracts, and vendor relationships. + **You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).** **Nice to have:** + Analytical Mindset: Strong analytical skills to assess and interpret data related to system performance and resource utilization. + Detail-Oriented: Meticulous attention to detail to ensure accurate forecasting and reporting of capacity and availability metrics. + Proactive Approach: Ability to anticipate capacity issues and implement solutions before they impact service delivery. + Strong Communication Skills: Excellent verbal and written communication skills to convey technical information to non-technical stakeholders. + Collaborative Team Player: Ability to work effectively with cross-functional teams, including IT, operations, and business units.