Hybrid role 3X a week in office in Elk Grove, CA; no remote capabilities ALLDATA is the industry’s #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115,000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400,000 technicians trust ALLDATA’s industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry. Position Summary: Directly supporting the Senior Editor role, this position serves as a technical expert for automobile manufacturer data, and provides technical solutions for data issues. Individual will need to have an expert level understanding of the processes and software tools used in the ALLDATA production department. ALLDATA customer satisfaction and retention are primary drivers of all responsibilities and duties. Position Responsibilities - Other duties may be assigned: · Drive assigned department initiatives to successful completion. · Research and identify new automotive systems, components and technologies. The individual will utilize research findings to identify and document the appropriate tagging for placement in an electronic database. · Author or edit source material to produce high quality content by using the prescribed tools and processes, in accordance to project configuration and specifications. · Create, review, and update process documentation as required including standards and specification documents. · Modify, run and monitor complex data conversion tasks using proprietary and in-house software. Make changes as necessary until process is as efficient and automated as possible. Using automotive expertise, review results and create detailed documentation for all identified conversion issues and all subsequent manual effort required to complete the processing. · Onboard and train new team members. · Inspect work from on-site and off-site sources and provide detailed feedback for quality control and process improvements. · Serve as a department expert on processes and problem solving. This includes but is not limited to: Content coverage, new vehicle research, manufacturer-specific issues and decisions. · Mentor and provide expertise and feedback within group, department, and internal customers to promote continuous improvement of processes and to help teams succeed. · Trains and onboards new team members for assigned production processes. · Participate in meetings, committees, and other duties as assigned. Track time as required for planning and evaluations. Participate in product testing and any other special project or assignments as needed. · Provide comprehensive weekly and period activity reports. Position Requirements: · Meets or exceeds requirements of TEIII, or have at a college degree. · Extensive experience in problem solving complex technical issues preferred. · Experience in documentation using MS Excel, Visio, Word, and Confluence. · Certification for ASE, I-CAR, Technology preferred. · Highly motivated. Must drive initiatives and objectives in a high-pressure environment. · Strong ability to work both as a self-directed contributor and as a team member. · Highly flexible, able to manage constant change. · Must have strong computer skills and ability. · Exceptional communication skills. Able to articulate complex technical issues and solutions. · Software language or scripting ability is preferred. · Minimum of a high school diploma or equivalent (GED); may include specialized or vocational courses. College degree preferred. The salary range for this position is $26.29 – $43.90 hourly. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion. Compensation Range (USD): MIN 54700.0 - MID 73000.0 - MAX 91300.0 AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.