Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job DescriptionProvide first and second-line IT support to internal employees and external contractors;Manage user accounts and access rights across systems;Ensure proper IT asset management in line with internal procedures;Perform service and system operations, including regular and ad-hoc maintenance, to meet availability and security requirements;Monitor and report on system performance metrics, covering availability, capacity, and security;Troubleshoot and resolve incidents in a timely manner, escalating to third-party vendors when necessary;Handle system updates and deployments in accordance with internal guidelines;Fulfil user requests in line with established SLAs;Carry out additional tasks as assigned by the manager, related to IT infrastructure and support.

QualificationsBachelor's degree in Information Technology or a related technical field;Minimum of 5 years of relevant work experience;Solid experience with ITSM tools, preferably ServiceNow;Advanced skills in Jira and Confluence;Strong proficiency in GitHub, including version control, branching strategies, and code review workflows;Hands-on experience with AWS, particularly in deploying, monitoring, and maintaining cloud-based environments;Proficient in English (C1 level or higher);Strong knowledge of IT hardware and software systems;High level of responsibility, reliability, and autonomy;Ability to follow instructions precisely and execute tasks accurately;Strong team player with the ability to work both independently and collaboratively.

Additional Information

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.