Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job DescriptionEnsures timely resolution of automation solution issues, performing root cause analysis and implementing corrective and preventive measures.Leads solution optimization by assessing the feasibility and suitability of business processes for RPA, workflow automation, and low-code approaches.Establish, maintains, and continuously improve automation best practices, coding standards, and design guidelines across RPA, workflow, and low-code solutions.Collaborates with business and technical stakeholders to design optimized process flows, balancing simplicity, maintainability, scalability, and performance.Designs, develops, test, and deploy: o RPA bots o Workflow automations o Low-code/no-code applications o Supporting scripts and system integrations (e.g., Python, Java)Supports or leads automation initiatives in partnership with Project Managers, Product Owners, and RPA Leads, ensuring adherence to timelines, quality standards, and budget.Conducts User Acceptance Testing (UAT) and support go-live and hypercare phases.Monitors, supports, and continuously improve production automation solutions, ensuring stability, performance, and compliance.Identify opportunities to apply AI-enabled capabilities (e.g., document processing, intent detection, smart validations) to enhance automation outcomes.Contributes to and adhere to automation governance, security standards, and best practices. Collaborate with global automation and digital teams to share learnings, reusable components, and best practices.Maintain and contribute to documentation, knowledge sharing, and enablement activities to strengthen organizational automation maturity.Define and promote reusable components, templates, and frameworks to improve consistency, quality, and maintainability of automation solutions.Enable and support Junior Solutions Engineers to resolve complex issues through continuous upskilling, cross-skilling, coaching, and mentoring.Conducts performance coaching and technical mentoring within the automation team.

QualificationsBachelor’s degree in Computer Science, Information Technology, Engineering, Data Science, Business, or a related field.Minimum 3-4 years of experience in automation or digital process development, with hands-on exposure to RPA and workflow-based solutions.Experience spanning both low-code/no-code tools and traditional scripting or programming.Strong hands-on experience with RPA platforms (e.g., Automation Anywhere, Power Platform, or similar).Experience with workflow and orchestration platforms (e.g., Power Platform, Outsystems, or equivalent low-code/no-code tools).Practical scripting or development experience in at least one of the following: o Python or Java (preferred) o JavaScript, C#, VBA, or PowerShellExperience working with APIs, web services, and integrations (REST/SOAP).Exposure to databases and SQL-based systems (e.g., SQL Server).Awareness of AI and Intelligent Automation concepts, including: OCR, NLP, and ML models, AI-assisted decisioning & Generative AI or AI services used within automation workflows (hands-on experience is a plus, not mandatory)Strong verbal and written communication skills in English, with the ability to explain technical concepts to non-technical stakeholders.High level of autonomy, ownership, resilience, and ability to collaborate effectively in cross-functional and international teams.Strong analytical, problem-solving, and process-oriented mindset.Demonstrated potential to grow into solution design, technical leadership, or automation architect roles.

Additional Information

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