Job Requisition ID #

25WD90730

Position overview

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.  

  

We are looking for professionals with Automotive experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.  

  

You will join the Technical Adoption and Success group within the Customer Technical Success team– a team that values professional development and rewards high performance.   

  

The Technical Account Management group own customer support experience and is responsible for ensuring customer technical success, driving growth and customer delight. 

Responsibilities 

Establish and maintain working relationships with customers as technical advisor, activities including Customer interactions, internal alignment with Customer Success Manager and adoption specialist in executing activities in customer success plans and ensuring best in class Customer Technical Success experiencePriority handling and escalation of critical issues and monitoring of service level complianceTechnical assistance and recommendations for Enterprise Customers based on data analyticsTaking a problem management approach, find opportunities for improvement initiatives Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications  Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success Plan Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives"Responsible for key event management 

Minimum Qualifications  

Bachelor's degree or equivalent experience in Automotive industry  Minimum 5 years' experience in using or supporting Autodesk Design Studio products and cloud services for large enterprise clients in a professional services role  Strong troubleshooting and analytical skills  Comprehensive knowledge in workflows and data exchange  Experience in delivering on presentationsExperience working and troubleshooting in enterprise environment  Able to manage several projects at a time, setting the right priorities  Strong communicator in English Fluency in English required, German or any other additional European language nice-to-have

Preferred Skills

Strong communicator and able to build relationships at all levels, taking initiativeAbility to present technical information to a live or virtual audience  Technical consulting experience and/or technical project delivery experience with large, demanding clients  Experience in Alias and/or VRED is a plus 

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About Autodesk

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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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