**Overview** **Compensation:** $65,000 annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program **Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) **Key Responsibilities:** **1. Processing and Audit Review Complaints:** + Review complaints, ensuring all required information is present and accurate, including the relevant Taxi and Limousine Commission (TLC) codes. + Log and file all complaints in a timely and organized manner, maintaining proper records for ongoing tracking and reference. + When complaints reveal infractions, suspend the taxi medallion's privilege for airport use as per the established regulations, ensuring strict adherence to airport policies. **2. Driver Interaction and Issue Resolution:** + Conduct regular meetings with taxi drivers during office hours to listen to their concerns, offer guidance, and address complaints. + Investigate complaints from drivers regarding taxi dispatchers. This includes evaluating the validity of complaints, conducting investigations when necessary, and taking corrective actions. + Handle complaints made against taxi drivers, ensuring they are valid, fair, and handled according to the rules and regulations of JFK, EWR and LGA. **3. Investigate Integrity and Compliance Issues:** + Investigate reports of bribery, illegal loading, and other corrupt practices within airport operations. Utilize complaints and surveillance data to gather evidence and identify violations. + Leverage surveillance tools and other data to identify possible illegal activities and performance violations at the airport, taking appropriate action when necessary. **4. Ensure Compliance with Airport Rules and Regulations:** + Investigate and address any actions that may be taken to circumvent airport rules and regulations. Work proactively to identify potential violations and take necessary corrective actions to ensure integrity. + Continuously audit contractor activities to ensure all operational objectives are being met, and contractor integrity is maintained at all times. **5. Performance Reporting:** + Develop and produce monthly performance measures reports, highlighting key dispatch activity by terminal, hour of day, and day of the week. + Analyze metrics including the number of cabs dispatched, short haul vs long haul trips, dwell times in taxi holds, and taxi lines at terminal frontages. + Ensure all performance measures are accurately captured, and prepare reports as required by the Port Authority Manager. **6. Collaboration and Compliance:** + Work closely with members of the Port Authority Aviation Department, Airport Access Unit, Audit Division, Office of the Inspector General, and Port Authority Police. + Support these departments on matters related to contract compliance, contractor integrity, and ensure proper procedures are followed. + Maintain open communication channels to assist in any audits, investigations, or reviews related to taxi dispatch operations. **7. Monitoring and Exception Reporting:** + Review all activity and exception reports generated by the taxi dispatch system on a regular basis. + Identify, document, and analyze any discrepancies, exceptions, or issues found in these reports. + Establish and implement procedures for tracking and following up on exceptions to ensure proper resolution. **8. Routine Review and Reporting:** + Regularly review activity and exception report findings with the Regional Audit Manager. + Report any suspected abuse, procedural deviations, or malfeasance to the Regional Audit Manager for further investigation and corrective action. REQNUMBER: 125391 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.