At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Internal Audit Group at American Express 

 

Our Internal Audit Group (IAG) is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance and advisory services, and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

 

About the Role

The IAG Compliance Director role will lead core Global Compliance & Ethics (GCE) function / compliance process audits, business monitoring, and management and regulatory action plan validations, leveraging in depth knowledge of U.S. banking industry consumer and prudential compliance requirements, and support integrated audit teams with their compliance audit approach. This role is based in New York City, Salt Lake City, or Phoenix and reports to the Vice President, Audit Leader of IAG’s Global Compliance team. The ideal candidate will have strong problem-solving skills, excellent attention to detail, and the ability to communicate audit issues and results effectively.  

Key Responsibilities

Oversee audit professionals across multiple simultaneous audit projects of all sizes and complexity across multiple business areas within and outside of local region, in unfamiliar areas, and for different audit leaders, ensuring audits are completed timely and with high quality; conduct L2 reviews

Specialize in banking industry consumer and prudential compliance, own audit portfolio with accountability, and possess a horizontal risk view of the entire portfolio

Collaborate with Audit Leaders to develop the annual Audit Plan, leveraging knowledge of the portfolio, banking, regulatory, and industry trends to establish a risk-based Audit Plan with adequate coverage

 Support and/or lead regulatory activities and attend regulatory meetings as appropriate

Lead delivery and execution of the annual Audit Plan for assigned audits using an integrated auditing approach that considers compliance, financial, operational, and technology risks

Review management’s corrective action plans to address business-identified issues, audit issues and regulatory remediations

 

Lead Chief Audit Executive (CAE) audit report reviews and share insights / observations

Develop relationships with Senior Business Leaders across GCE, proactively identify changes in business environment, emerging risks, and control priorities that may impact Audit Plans, conduct effective business monitoring, and guide team to adjust the audit approach accordingly; demonstrate effective challenge by providing deep compliance subject matter banking industry related knowledge to support business partnership efforts

Collaborate with Senior Managers / Managers to conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments

Support Audit Leader with special projects across multiple business units and geographic regions, ensuring alignment with organizational objectives and risk frameworks, helps prepare for regulatory responses and attend meetings as needed

Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports

Recruit, supervise, coach, mentor, and develop audit staff to build high-performing teams, fostering continuous learning and professional growth

Develop the training plan to upskill colleagues to ensure audit teams have the skills necessary to effectively deliver the Audit Plan

Champion continuous improvement by monitoring industry trends, regulatory developments, and best practices in auditing and banking, and incorporate these insights into audit methodologies and team ways of working

 

Minimum Qualifications

 8+ years of experience in a consumer and/or prudential compliance Internal/External Audit, or 1st/2nd line Compliance or regulatory role in banking, credit card or financial services industriesKnowledge of U.S. consumer compliance regulatory requirements applicable to the banking industry including, but not limited to, Unfair, Deceptive, and Abusive Acts or Practices (UDAAP), Truth in Lending Act (TILA), Truth in Savings Act (TISA), Equal Credit Opportunity Act (ECOA), Fair Credit Reporting Act (FCRA), Servicemembers Civil Relief Act (SCRA), Military Lending Act (MLA), etc.Knowledge of Compliance risk management processes including governance, regulatory change management, risk assessment (also UDAAP and fair lending risk assessments), testing, monitoring, training, reporting, and complaints managementPrior experience working at a Big Four / G-SIBBachelor’s degree or equivalentStrong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential issues and potential solutions to close gapsEffectively oversees multiple audits, projects and portfolio, setting direction, and developing team capabilitiesGuides the team in applying critical thinking to evaluate potential risks and how to translate these considerations into evidence and risk-based insightsGuides team in applying control theory and professional auditing practices across the full audit lifecycle, including design and evaluation of control frameworksStays abreast and cascades in-depth knowledge of current trends, new developments, regulations, technologies, and best practices in the auditing profession, banking industry, and area of specialization to teams, peers, and leaders

Preferred Qualifications

Master’s or equivalent degree in Accounting, Auditing, Compliance, Risk Management, Business, or other related field of studyKnowledge of and experience with other enterprise / operational risk management processes including regulatory exam management / regulatory affairs, issues management, new product approval, third-party / vendor risk management, etc. Relevant audit and professional certifications (e.g., Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM))Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.