**Schedule** Full-Time: 40 hours/week 8:00a - 5:00p, Monday - Friday **General Summary** In accordance with established policies and procedures, assists staff with patient care ensuring a high quality, pleasant and efficient medical examination and/or procedure. Serves as an audiology resource to patients and staff within scope of practice. **Duties and Responsibilities** **Essential Functions:** + Respond to patient questions as well as managed care/billing questions and email/fax + Assist with walk-in patients for supplies and questions: dome/wax, guard pick up, etc. + Register Nations/Your Hearing Network (YHN)/Hearing care Solutions (HCS) patients for their upcoming appointment, in the appropriate ways and process returned hearing aid benefit paperwork + Paperwork will come back to your email for YHN and HCS patients; these need to be downloaded/printed and filled out for the audiologist + Call patients at the request of the Audiologists (relay answers/information, schedule appointments, front desk pick-up) + Appointment confirmation calls for hearing aid appointments + Ensure schedules are updated, complete and accurate + Check hearing aid benefits with insurance companies for any eval's and any hearing aids that were purchased more than 3 years ago. Put benefit information in the appointment line and work with patients to address/resolve any benefit questions. + Schedule new Office of Vocational Rehab (OVR) referrals and ensure paperwork is processed + Stock the front desk with all supplies for patient pick-up + Check in hearing aid deliveries and ensure paperwork and product is distributed appropriately + Continue to follow up with Nations payments from prior to EPIC + Fill out Nations/YHN/HCS paperwork for the audiologist for the patient's upcoming fitting appointment + Scan all audiology paperwork into the patient's chart via Media Manager **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Maintains professional growth and development. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Qualifications** **Minimum Education:** + High School Diploma or GED Required + Associates Degree Preferred **Work Experience:** + 3 years In a medical office. Required **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communications skills. + Knowledge of medical office operations and general office skills. + Computer skills to include typing. + Knowledge of audiology terminology. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Medical Group The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it's caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes' list of the 100 best employers in Pennsylvania, with a ranking of No. 24! Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion. **Quality of Life** Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history. Franklin County is in the heart of Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.