Job Requisition ID #

Audio Visual Lead @ Autodesk 

We are accountable, meet our commitments and deliver outstanding results to our customers. We value collaboration, speed and flexibility. This is truly a rare opportunity to work at a market leader helping to design and make a better world for all. Our global team recruits the talent that creates software to help our customers achieve the new possible. From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk. 

Position Overview 

The AMER's GEO Lead will be based in Denver.  Responsibilities include providing AV for the Denver office and escalated support for the Americas regional conference room technologies 

Responsibilities 

Ongoing preventative maintenance & troubleshooting for Denver office (including support for ACE meeting & in-office events) 

Liaise with and support local Workplace Operations, Workplace Technology Team, IT (Site Support) and external vendors on the support and maintenance of conference room technologies

Work collaboratively with internal/external partners to adhere to Autodesk standards for Technology and associated infrastructure

Able to provide remote support for corporate workplace IoT and AV environments and will confidently and quickly analyze problems using technical diagnostic skill sets, to effectively support and resolve issues

Create and update training materials to assist with upkeep of knowledge base information for related Workplace Technologies

Engage vendors as needed to coordinate onsite support needs

Proactively monitor system health dashboards and engage local teams to assist in resolving issues

Assist with maintaining inventory and returning defective product (RMA) and inventory DOA issues

Provide end user and support staff training on technology use and troubleshooting

Coordinate AV support findings, knowledge base and troubleshooting steps with in GEO partners 

Leverage Autodesk Technology tools to monitor system health and manage ticketing

Great communication skills between clients and contractors on an ongoing basis

Strong knowledge on DSP’s, digital platforms, matrix switchers, video walls and video conferencing 

Minimum Qualifications 

At least 7 years of experience working in high tech industry, IoT, AV and technology support

In-depth understanding of troubleshooting for AV and IoT devices

 Thorough technical understanding of AV and IoT system implementation and support

Able to communicate clearly, quickly and effectively via email, Teams and Slack

Able to work effectively with others to develop quotations, purchase orders, contracts

Ability to work after hours to support AV environment

Demonstrates a strong sense of curiosity and a willingness to explore new ideas, technologies, and solutions to continuously improve processes  

  
Preferred Qualifications

Proficiency in Q-SYS Designer and Crestron Toolbox and hardware  

Familiar with system administration of Workplace tools such as: Robin, VergeSense, Sign-In Enterprise, Eptura, Appspace, Microsoft Teams Rooms and Zoom Rooms 

Proficient with Microsoft Office 

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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