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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are looking for an Audio Visual Executives and the position is primarily responsible for providing support for the AV conference spaces and systems.  The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise.

Key Responsibilities:

Provide white-glove technical support for internal, customer, and C-level executive meetings

Proactively identify potential AV issues and provide solutions to clients’ concerns or needs

Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.

Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec

Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair

Review standard setup specifications for meetings and conferences

Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)

Ensure cleanliness, temperature, and functionality of conference rooms

Electronics troubleshooting skills – ability to determine and localize where the problem exists

Maintain conference room standards for signage, equipment, and seating  

Respond to client requests promptly 

Ensure consumables are available for the client

Provides support for the audio-video systems and media control systems.  

Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology

Perform routine and proactive testing to ensure the functionality of equipment before use. 

Alignment and calibration procedures for audio and video devices 

Responsible for communicating the need for maintenance or repair of audio-visual equipment

Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment

Some commissioning and programming

Any other duties and tasks assigned 

Qualifications Required

2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center

2+ years of experience with Microsoft Office in an office environment

Familiarity with integrated AV systems

Ability to learn new software as required for the position

Ability to work in a fast-paced environment with competing priorities

Must always maintain a professional appearance and demeanor

Experience with a hotel, corporate conference center, or large enterprise systems

Preferred

Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience

Demonstrate the ability to perform under pressure and manage time well

Experience with EMS or any web-based conference room scheduling system preferred

CTS Certification (preferred) 

Crestron, AMX, or Extron Certifications (preferred)

DSP Programming (BIAMP, QCS) (preferred)

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.