**Introduction** **Your role and responsibilities** Join our team as a Remote Monitoring Support Representative (Level 1) and be the first line of defense in ensuring the smooth operation of ATM networks across Germany. 🔧 What You’ll Do: - Monitor ATM/ self-service devices in real-time and work on issues according to defined processes - Create and manage service tickets - Provide basic remote support to customers, service partners and technicians per phone and mail (no end- customer support) - Escalate complex issues to Level 2 support - Contribute to continuous improvement of monitoring tools and processes - Availability to work in 24/7/365 rotation shifts **Required technical and professional expertise** 🎓 What You Bring: - Familiarity with ATM systems, PC hardware, and Windows OS is an advantage - Experience in remote support or monitoring roles is a plus - Strong communication and analytical skills - Fluent in German and English (our working language is German in written and spoken) - Able to work and learn independently while also being a strong team player IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.