About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Position: ATM Monitoring Analyst

Location: Frisco, TX

*MUST BE IN OFFICE 3X A WEEK*

SUMMARY:

As the global leader in ATM deployment and management, no one operates more ATMs in more locations than NCR Atelos. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. NCR Atleos puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike.

The ATM Monitoring Analyst must be an individual who is proactive, team oriented and possesses excellent communication skills and the technological expertise necessary to diagnose and resolve issues.  This individual will represent the Technical Support Team by providing technical support for Automated Teller Machine (ATM) equipment across the U.S. in a high-level capacity.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide support using in-house tools to identify inactive ATMs, analyze and run remote diagnostics in order to resolve ATM issues that will ensure maximum ATM uptimeResearch service history on ATM’s to identify service issuesUtilize monitoring tools and ticketing systems for addressing issuesManipulate data within excel to analyze ATM inactivityManage multiple avenues of issues through monitoring, email and phone to ensure business expectations for service standards are metEffectively communicate issues and status updates with business users, service providers and management teams, professionally adjusting language and terminology as neededCall customer locations to identify issues with ATM’sBe the technology advocate for the businesses and/or customers we supportDeliver exceptional and quality customer serviceProvide efficient productivity and superior quality service while working in a fast-paced environment include the following. Other duties may be assigned

SYSTEMS INVOLVED: 

Fiserv Device ManagerCrosstecCOREWebtoolsExcelOracle

SUPERVISORY RESPONSIBILITIES:

No

EDUCATION, EXPERIENCE & REQUIREMENTS:

Associates degree required or relative work experience requiredMust have 2 years work experience with any technical disciplineMust have excellent customer service skillsStrong communication skillsAbility to follow complex and unique processes and adapt to change rapidlyAnalytical thought needed to resolve issues in a variety of complex situationsAbility to manage multiple issues in a fast paced, deadline driven environmentMust be detailed orientedMust possess strong problem solving skills Excellent organizational and time management skills to manage several issues and follow-ups simultaneouslyProficient in MS Outlook and WordMust be at Intermediate Level with MS ExcelAbility to type a minimum of 60 wpmMust be able to successfully pass all applicable background screening testsMust have excellent communication skills, both written and oral

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.