Posted Date

26 Oct 2025

Function/Business Area

Engineering & Technology

Location

Mumbai

Job Responsibilities

1. To ensure First level proactive and reactive maintenance is being
done regularly and prioritize faults to meet SLA
2. To handle emergencies and if required coordinate with second level
operations and investigate faults/cause related to system/network
problems
3. Dealing with complaints and escalations raised by end-customer
Operations/CC center
4. To handle and analyze Trouble Tickets and recommend timely actions
and solutions to Trouble Tickets when necessary
5. To guide engineers for configurations, fault management and trouble
shooting
6. Proactive Problem Identification and Perform Access Database Audit
7. To predict man-power requirements and delegate the tasks efficiently
within the team so as to meet SLAs well within the time limits

Education Requirement

BE (EC/CS/IT)

Experience Requirement

2 - 8 Years

Skills & Competencies

1. Knowledge of core and service platforms availability as per the
agreed SLA
2. Ensure the usage of all processes and tools as per guidelines

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