Asst. Manager, OnStar Services Revenue Operations Reporting & Insights
General Motors
**Job Description**
_Some of what_ _you’ll_ _do:_ ** **
+ Identify opportunities / schemes leading to step function acquisition or retention improvements
+ Build self-service solutions for you and the team to leverage / improve our operations
+ Create and adjust queries for ad-hoc analysis on existing data assets to root cause performance and utilize insights to drive our business tactics
+ Stand up visualizations, when appropriate, for easier insights and storytelling
+ Strengthen our understanding of customer lifetime value (CLV) through insights around omni-channel acquisition and churn
_About you: _ ** **
+ Win or learn mindset. Be ready to define what that mindset means to you
+ You live in the future, seeing things how they could or should be, not how they are
+ Your default wiring is set to “Yes, if”
+ You have an undeniable bias toward action; you’re not afraid to make decisions and take on the accountability for the outcomes
+ You’re a connecter, you work well cross functionally, ensuring we maintain an “anti-silo” culture
+ You’re seeking an experience embedded in a business unit rather than an analytics CoE
+ You take pride in your creativity but you’re a quant / data person and logic is foundational to who you are
+ You’re unwavering in pursuit of how we scale this division of General Motors
+ You’re motivated by ambitious goals and obsessed with how you can make an impact
_Some of what will help you be successful:_ ** **
+ Proven business acumen while also capable of self-service when it comes to leveraging analytics to guide business outcomes
+ History of cross training analytical/technical skills to junior talent
+ High competency with scripting languages (e.g. SQL), BI visualization tools (e.g. Power BI), and data manipulation (e.g. KNIME)
+ Ability to atomize components of CLV and influence the appropriate decisioning based on your insights / storytelling
+ Expertise in developing and maintaining a financial model, business case, or similar
+ Exhibited capacity to fall short, be wrong, fail, and apply learnings to future endeavors
+ Track record of influencing without authority, as you’ll be an individual contributor
+ Innate curiosity that enables you to provide proactive recommendations on how to drive the business forward everyday
_Required Experience:_
+ Minimum 2 years experience; example areas may include:
+ eCommerce
+ Subscription performance management
+ Finance
+ Analytics
+ Bachelors Degree or relevent experience
+ High competency with scripting languages (e.g. SQL), BI visualization tools (e.g. Power BI), and data manipulation (e.g. KNIME)
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .
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We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company (https://search-careers.gm.com/en/working-at-gm/)**
**Our Culture**
**How we hire (https://search-careers.gm.com/en/how-we-hire/)**
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations (https://search-careers.gm.com/en/locations/)
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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