Guest ServicesSupervise check-in/check-out processes and ensure efficiency.Handle guest inquiries, complaints, and special requests promptly.Maintain high standards of hospitality and service recovery.Staff SupervisionLead and support front desk staff during duty hours.Assign tasks, monitor performance, and provide coaching.Ensure staff compliance with hotel policies and grooming standards.Operations ManagementOversee reservations, room allocations, and billing accuracy.Coordinate with housekeeping and maintenance to meet guest needs.Prepare shift reports and communicate issues to senior management.Policy ComplianceEnforce hotel SOPs, safety, and security procedures.Ensure adherence to labor laws and internal regulations.Guest ServicesSupervise check-in/check-out processes and ensure efficiency.Handle guest inquiries, complaints, and special requests promptly.Maintain high standards of hospitality and service recovery.Staff SupervisionLead and support front desk staff during duty hours.Assign tasks, monitor performance, and provide coaching.Ensure staff compliance with hotel policies and grooming standards.Operations ManagementOversee reservations, room allocations, and billing accuracy.Coordinate with housekeeping and maintenance to meet guest needs.Prepare shift reports and communicate issues to senior management.Policy ComplianceEnforce hotel SOPs, safety, and security procedures.Ensure adherence to labor laws and internal regulations.Education: Diploma or degree in Hospitality Management or related field.Experience: 2–4 years in front office or guest services, with supervisory experience preferred.Strong communication, leadership, problem-solving, and multitasking abilities.Familiarity with OPERA systemExcellent interpersonal and customer service skills.Ability to manage stress and resolve conflicts effectively.Strong organizational and time-management skills.Professional appearance and demeanor.Education: Diploma or degree in Hospitality Management or related field.Experience: 2–4 years in front office or guest services, with supervisory experience preferred.Strong communication, leadership, problem-solving, and multitasking abilities.Familiarity with OPERA systemExcellent interpersonal and customer service skills.Ability to manage stress and resolve conflicts effectively.Strong organizational and time-management skills.Professional appearance and demeanor.