**Description:** + **Guest Services** + Supervise check-in/check-out processes and ensure efficiency. + Handle guest inquiries, complaints, and special requests promptly. + Maintain high standards of hospitality and service recovery. + **Staff Supervision** + Lead and support front desk staff during duty hours. + Assign tasks, monitor performance, and provide coaching. + Ensure staff compliance with hotel policies and grooming standards. + **Operations Management** + Oversee reservations, room allocations, and billing accuracy. + Coordinate with housekeeping and maintenance to meet guest needs. + Prepare shift reports and communicate issues to senior management. + **Policy & Compliance** + Enforce hotel SOPs, safety, and security procedures. + Ensure adherence to labor laws and internal regulations. **Qualifications:** + **Education** : Diploma or degree in Hospitality Management or related field. + **Experience** : 2–4 years in front office or guest services, with supervisory experience preferred. + Strong communication, leadership, problem-solving, and multitasking abilities. + Familiarity with OPERA system + Excellent interpersonal and customer service skills. + Ability to manage stress and resolve conflicts effectively. + Strong organizational and time-management skills. + Professional appearance and demeanor. **Primary Location:** TW-TPE-Taipei **Organization:** Hyatt Centric East Taipei **Job Level:** Full-time **Job:** Front Office **Req ID:** TAI000225 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.