The Assistant Store Director is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for supervising the efficient, effective, safe, legal and profitable operation of the entire store in the absence of the Store Director. He/She coordinates human relations for the total store and ensures execution of all policies and procedures on a timely basis.

Key Responsibilities:

● When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest

● Responsible for maintaining good atmosphere, spirit, and morale throughout the store

● Responsible for channeling communication to all departments and from departments to Director

● Responsible for identifying areas of opportunity throughout the entire store

● Assists with implementation of new programs and directives throughout the store in a timely manner

● Assists in the forecasting and implementation of programs to achieve volume and labor goals with all departments and evaluating the results of sales and labor performance throughout the store

● Jointly coordinates with Store Director (and Talent Relations Manager, where applicable) fair team member wages and promotions

● Prepares work schedules, assigns individuals, and delegates authority to appropriate personnel.

● Acts as Safety Coordinator and trainer of proper claims procedures and policies for the entire store, in stores where Talent Relations Manager is not present

● Evaluates overages or deficiencies in weekly sales and labor performance and identifies plans to overcome challenges

● Jointly manages donation budget with the Store Director

● Develops community relations and builds goodwill for the store and company

● Coordinates personnel reprimands with Department Managers, in stores where Talent Relations Manager is not present

● Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets

● Performs other duties as requested or required by upper management

Key Requirements:

● Must be 18 years of age or older

● High School Diploma or equivalent

● Minimum of one year experience in store management or equivalent

● The Assistant Store Director is required to work a minimum of 48 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs

● Ability to work and communicate with all levels of management and subordinates in a professional manner

● Must possess leadership skills, maturity, technical skills, and proven operations track record

● Must be able to lift up to 50 lbs, push and pull up to 100 lbs, and stand for long periods of time (up to 6 hours)

● Perform all other physical aspects of the job to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking

● Knowledge of company policies

● Ability to forecast sales volume and product needs for ordering and scheduling

● Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).

● Ability to work at fast-paced, but efficient and controlled manner

● Must maintain Certified Food Safety Manager certification

● Bilingual English/Spanish a plus

● Ability to receive phone calls at home

● Must be flexible to work various hours/shifts, including weekends and holidays

● Must attend meetings, including out-of-town, requiring overnight stays

● Must be able to transfer to another store within the area

● Ability to function as a team member and get along with others