The Starbucks Assistant Manager first and foremost is responsible for guest relations and satisfaction. He/She supports the Starbucks Manager regarding all department duties such as ordering, merchandising, maintaining department conditions and training department clerks. He/She is responsible for assisting the Manager in leading the efficient, effective, safe, legal and profitable operations of the Starbucks Department.

Key Responsibilities:

● When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest

● Assist in interviewing, training, scheduling, performance and productivity of all Starbucks team members

● Assists with communication of information distribution to entire Starbucks department.

● Responsible for maintaining positive atmosphere, spirit and morale within the department.

● Demonstrate effective leadership skills by managing time and delegation.

● Support and execute company programs.

● Contribute in executing and meeting financial goals.

● Ensure quality and consistent product availability and solutions to our guests

● Assist with safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets

● Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same

● Ensure department systems and processes are utilized consistently and correctly

● Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals

● Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management

● Assists with coordinating the books and manuals to ensure they are kept updated

● Assists with coordinating inventory process and reporting

● Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing and merchandising

● Ensure that Food Safety Procedures are adhered to

● Learn and know recipes and proper product portioning

● Demonstrate good conflict management skills

● Performs other duties as requested or required by upper management

Key Requirements:

● Must be 18 years of age or older

● High School Diploma or equivalent

● Minimum of 6 months of customer service experience

● Ability to work and communicate with all levels of management and subordinates in a professional manner.

● Ability to self-motivate, problem-solve and work with minimal supervision.

● Must be able to lift up to 30 lbs. and stand for long periods of time (up to 4 hours)

● Be able to perform all other physical aspects of the job including bending, squatting, standing, lifting, climbing, pushing, pulling, and walking

● Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).

● Ability to work at fast-paced, but efficient and controlled manner.

● Must maintain a current Certified Food Safety Manager certification

● Bilingual English/Spanish a plus

● Must be flexible to work various hours/shifts, including weekends and holidays.

● Ability to accept supervisory coaching related to performance, work habits, and attitude

● Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.