CIB COO (Corporate and Institutional Banking)

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking an experienced professional to join our team.

In this role, you will:

1. Deliver banking account’s operations service per agreed Service Level Agreement, including but not limited to bank account opening, information amendment, closure, deposit services, etc.

2. Fulfill internal and external operation requirements accurately and timely. To well coordinate the processing activities with multiple stakeholders to smooth the whole process and improve efficiency.

3. Be fully comply with all relevant internal instructions and external regulatory requirements, including but not limited to Anti-Money Laundering regulations guidelines, regulatory stipulations and requirements.

4. Good customer services mindset. To meet internal/ external customer requirements and project a professional image to customers and focus on delivery and satisfies internal/ external customer needs on time.

5. Deliver high team-work spirit with proficient interpersonal skills. Being flexible to take up backup tasks for other operation roles per team’s working arrangement when necessary and be willing to take multi-tasks assigned by supervisor.

6. To file the department related documents in a systematic order and ensure all account related documents and other internal records are in order and filed properly and timely.