Education / Qualifications
High school or university diploma
Experience / Skills
2-4 year experience in related fields
Good Knowledge and experience in warehouse process
Solid understanding of Operations process flows and how they impact each other
Good knowledge of MS Excel, MS Outlook, MS Word, Internet
Basic ERP system knowledge
Has some experience of handling difficult situations independently
Has demonstrated the ability to build strong relationships with customers and colleagues
Solid understanding of good documentation practices and documentation retention
Desirable:
Proven ability to solve problems and queries
Experience with warehouse and sale type business (such as Medical Device, Healthcare Markets)
Key Activities & Responsibilities
Processing po receipt , put away , b2b sales , replenishment
Handling proof of delivery and submission to required departments
Handling incoming e-mails and calls
Proactively communicating with internal & external customers
Logging and follow up of issue resolution and related communication back to the customer
Take responsibility for executing tasks and supporting colleagues across a number of complex areas / processes and queries
Work with colleagues to effectively organize and priorities the tasks within your specific areas
Working collaboratively with other functions and divisions on cross-functional or customer specific topics
Work on improvement of processes with other departments as well as internal procedures
Perform follow up investigations into ensuring the team are meeting the KPIs and SLAs
Perform the training for junior or new members of the team and act as a mentor when needed
Competencies / Behaviors
Highly customer focused
Strong collaborator which sets high performance standards
Strong internal drive and motivation to make a difference
Positive, optimistic mindset and can-do attitude
Acts with integrity
Figures things out independently, but gets help when needed
Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
Ability to make autonomous decisions on operational and tactical levels
Brave enough to ask questions and takes initiative
Drives work tasks to completition
Collaborates with other teams and their members
Demonstrates good written communication skills
Can solve small medium sized problems independently, can understand and contribute to solving larger problems
Travel Percentage: 10%