Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are seeking Associate Support Engineers in Katowice to join a team of specialists who handle customer inquiries in the scope of Rockwell Automation Controller Software, Electronic Operator Interface (EOI), Human Machine Interface (HMI), license activations, and related matters.

The engineers will solve complex issues, consulting unresolved cases with the software developers' team, and working with Product Managers to implement new solutions.

The team supports customers in North America, including end-users, distributors, internal customers, and colleagues. Therefore, proficiency in the English language is essential.

You will have an excellent opportunity for individuals seeking to begin a career in the automation industry.

You will report to the Team Lead Remote Support and have an onsite schedule working in Katowice, Poland.

Your Responsibilities -You Will:Phone and email technical support for customers in troubleshooting issues related to Rockwell Automation software and hardware products.Simulation and preparing analysis for customers' issues using available resources.Research, verify, and resole reported issues.Prepare documents related to technical solutions and best practices.Cooperate with technical teams and customer service.Participate in the improvement of products and technologies required to provide high-level support for customers.

The Essentials - You Will Have:Willingness to work the 2nd shift.Degree in Engineering/Automation/IT/related field or prior experience in a similar position.Very good command of English (spoken and written).Dissect complex problems into smaller parts, identify root causes, and develop solutions.Find innovative solutions to technical challenges, especially when standard procedures don't apply.1+ years of experience in installing and configuring software and hardware.Expertise in identifying, diagnosing, and resolving software and hardware issues.Knowledge of Windows.Basic knowledge of networking.

The Preferred - You Might Also Have:Eagerness to develop in the Automation Industry and to learn new technologies.Interest and commitment to troubleshooting, and testing.Basic knowledge of C# and Python.Basic knowledge of SQL.+1 year experience in customer service.Effectively planning and prioritization skillsPossibility to work with other team members, sharing knowledge and supporting collective goals.What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance ProgramPersonalized wellbeing programs through our OnTrack programOn-demand digital course library for professional development.

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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