At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team

Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our

customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s

unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the

opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values

and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the

utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

 

Responsibilities:

·       Conducts root cause analysis and resolution of problems

·       Participates in the development and deployment of preventative maintenance procedures

·       Adds value to Disaster Recovery Testing

·       Meets the agreed quality standards of documentation and reporting adhering to Service Delivery requirements

·       Works in liaison with the product engineering and delivery & integration teams via Retrospectives/Post implementation

·       Reviews to ensure quality standards are adhered to during development and implementation

·       Work with the team in achieving continuous service improvement by maintaining Industry standards and knowledge repositories

·       Takes part in incident management, preventive solutions and resolutions to the Service Delivery Manager/Director

·       Play a part in discussions between the Business Unit CIO and infrastructure teams

·       Take part in culture of innovation and experimentation, constantly purse and learn industry leading/innovative

·       technologies and solutions, and always be ready to try new concepts without fear of failure

·       Works with teams of larger scope to fine tune and configure systems for performance attainment

Minimum Qualifications

Applicable experience in production/service delivery/ operations support environment. Good to have a security

background with stress on authentication and cyber security

Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script. Good Exposure in any one is a plus.

Hands on administrative experience with application servers and application performance monitoring tools (Eg. ELF,

Dynatrace, Splunk, Prometheus, or other open source tools)

Knowledge of ITIL Service Operations processes

Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others)

Basic understanding of containerization, docker and Kubernetes

Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases

Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree.

Good communication and interpersonal expertise.

Able to understand Agile practices

 

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.