PURPOSE AND SCOPE:
Provides technical assistance to customers, users or company personnel at assigned sites and operations. Troubleshoots systems, software and equipment layout. Assists in the development, implementation, installation, testing, modifications and / or operations of complex equipment and systems. Assists in test plans and preventative maintenance programs. Assists in the installation and maintenance of mission critical IT systems and services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under close supervision, creates, removes and maintains network, email, systems users, user environments, directories and security.Monitors and assists in the maintenance of IT systems including servers, email, network infrastructure, backups, databases, phone system, file systems and security.Responds to the needs and questions of end users concerning their access to IT systems, resources, and applications.Routinely communicates with user expected or found issues, time to resolution and proactively trains users, when possible, how to avoid future similar trouble issues.Assists in the communication with vendors to request service for defective products or returns/replacements. Insures vendors are providing quality services such as network cabling and equipment support.Listens to customers’ needs for new services and provides recommended solutions as well as quotes for purchases to be routed through the proper purchasing systems.Assists in the maintenance of inventory, logs and spreadsheets of IT resources, security, and configurations.Supports and understands the proper IT systems configuration to comply with IT policies and regulatory requirements.Maintains good housekeeping and organization of work areas and Datacenters.Assist in development of training materials and user manuals for often used software, hardware and technology including steps and uses.Assist with Cell phone support as required.Assist the Systems and Senior Systems Administrator and IT Team with duties assigned and daily support activities.Assists in the support and testing of Corporate based services and systems.Learns complex IT systems and support from class, online, or on the job training.May refer to senior level staff, if applicable, for assistance with day-to-day problems that may arise.Escalates issues to supervisor/manager for resolution, as deemed necessary.Assist with various projects as assigned by direct supervisor.Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to lift up to 50 pounds.
Able to stand, sit and support objects without difficulties.

EDUCATION:
Bachelor’s Degree required; in lieu of degree additional years of relevant experience may be considered.

EXPERIENCE AND REQUIRED SKILLS:  

0 – 2 years’ related experience.Experience administering Windows Server and Active Directory required.Experience with networking technologies requiredMicrosoft certification preferred.Analysis and problem solving skills.Required to work at all levels of project implementation.Must be adept at resolving technical problems under high-stress conditions.Good communication skills – verbal and written; manual skills required for computer and typewriter keyboards, telephones and document preparations.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.