Work Flexibility: Hybrid or Onsite

As an Associate Supervisor in the Product Analysis Center, Redmond, WA. You will lead a team of quality analysts dedicated to investigating product issues and driving improvements in customer satisfaction, cost efficiency, and cycle time. In this hybrid role, you will work onsite four days per week and remotely one day per week, ensuring strong team engagement and operational continuity.

What You Will Do

Oversee daily PAC operations, including prioritization, resource allocation, and issue resolution.Recruit, onboard, and manage team members, providing coaching and performance development.Conduct regular 1:1 meetings and administer performance appraisals.Identify and facilitate technical training to enhance team capabilities in failure analysis and troubleshooting.Ensure compliance with regulatory, quality, legal, corporate, and HR policies.Maintain a safe and compliant work environment through proper documentation and training.Lead PAC projects and contribute to strategic planning and continuous improvement initiatives.Establish and monitor KPIs to support timely complaint processing and stakeholder feedback.Manage PAC systems, troubleshoot equipment issues, and drive process improvements.Ensure traceability and documentation of returned products throughout the analysis lifecycle.Provide exceptional customer service and foster collaboration across R&D, Quality, Regulatory, and Service teams.Support audit readiness and contribute to CAPA and nonconformance investigations.

What you need

Associate’s degree with 4+ years of related technical experience or Bachelor’s degree with 2+ years of related technical experience.

Preferred 

Experience in quality assurance or product analysis within a regulated industry.Knowledge of Six Sigma, Lean Manufacturing, or Kaizen methodologies.Strong leadership, communication, and problem-solving skills.Ability to manage multiple priorities and drive team performance.$79,500.00 -123,500.00 USD, Annual salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.