As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform and ongoing success.
 Job responsibilitiesPartners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discoverySupports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholdersOwns end to end delivery of entire features and contributes to key initiativesConsiders and plans for upstream and downstream implications of new product features on the overall platform experienceWrites the requirements, epics, and user stories to support product development Acts as a scrum master to coordinate sprint activities for the delivery teamCoordinates and participate in peer and business testing to ensure new solutions meet the requirements and are ready for production rolloutSupports and trains end-users to drive adoption and maximize the platform’s capabilitiesPartners with cross-functional teams to assist with broader Salesforce initiatives and improvementsParticipates in release and change management activities, compliance with the firm’s risk, controls, and regulatory standardsAnalyzes, tracks, and evaluates product metrics across the product development life cycleConfigures complex reports and dashboards to enhance service operationsRequired qualifications, capabilities, and skillsExperience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionExposure to operational management and change readiness work streamsDeveloping knowledge of data analytics and data literacyPrevious experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilitiesPreferred qualifications, capabilities, and skillsSalesforce Administrator certificationExcellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc.Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.

 

 

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