**DESCRIPTION** The **Associate Relations Specialist** supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. **RESPONSIBILITIES** + Monitors ServiceNow caseload and ensures timely completion of assigned cases + Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests + Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations + Reviews termination requests to ensure process adherence and sound case development + Processes severance and retention bonus requests, maintaining timely and accurate documentation + Responds to records requests and other ad hoc employee relations needs + Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards + Maintains consistent and complete documentation within the ServiceNow platform + Ensures all actions align with North American employment laws, guidelines, and company policies + Maintain confidentiality of department and associate information according to established practices. + Provides policy interpretation and guidance to associates and leaders as needed. + Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases. + Supports internal initiatives to improve associate relations experience. + Identifies opportunities for process improvement and shares feedback with the Associate Relations team. + Participates in team projects focused on enhancing documentation, workflows, and associate communications. + Perform other duties as required and/or assigned. **QUALIFICATIONS** + Associate’s degree in human resources, Business or related field or equivalent education and experience. + 4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management. + An associate first mindset with dedication to internal customer service and company culture. + Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors. + Strong organizational and time management skills. + Strong attention to details. + Ability to manage expectations, process and multiple projects simultaneously. + A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives. + Ability to work with little supervision and deliver results. \#DiscoverYourPath **ABOUT US** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Corporate **Salary Range:** $.00 - $.00 **Company:** Acosta Employee Holdco LLC **Req ID:** 16074