DUTIES AND RESPONSIBILITIES

Formal mentorship concludedHigh complexity assignments - augmentation and/or independent segment ownerModerate complexity assignments - augmentation (1 or >) or ownerLow complexity assignments - owner (1 or >)May lead another individualAbility to see whole pictureResponsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actionsResponsible for responding to service restoration callsResponsible for the overseeing of incident queues to ensure service level service levels are metResponsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrencesDetermines need for and responsible for installing Operating Systems patches including pre and post level reportingMaintains accurate list of all server component code levels and alerts leadership when codes are approaching threatening levelsFollows documented procedures for installing, maintaining and administering server hardware and software environmentsPossess a general understanding of server hardware componentsPossess a general understanding of network design, components and computer systems interactions

SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS
Required

Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experienceBasic understanding of server computingOS Platform Requirements (varies on OS platform of position):Windows 1-2 years hands on administration of Windows OS environmentsVMware 1-2 years hands on administration of VMware environmentsLinux 1-2 years hands on administration with RHEL or other Linux environmentsHPUX 1-2 years hands on administration of HP-UX OS environmentsSolaris 1-2 years hands on administration of Solaris OS environmentsAIX 1-2 years hands on administration of AIX OS environments

Preferred

Basic understanding of ITIL framework

Travel %
10%-20%