Associate Operations Coordinator

Job Description

You will play a crucial role in ensuring the smooth execution of operational tasks. Your focus will be on quality and efficiency as you handle tasks such as providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, and tracking and tracing shipments. You will also be responsible for entering events and invoicing, monitoring task boards, and responding to customer and carrier requests. Your role will require you to document events, validate load data accuracy, and follow escalation procedures when necessary. You will also be tasked with ensuring customer and carrier satisfaction and may be assigned additional responsibilities as needed.

Responsibilities

Execute tasks with a focus on quality and efficiency according to office and company policies.Provide shipment information, create orders, and activate shipments.Build and assign loads, schedule appointments, and track and trace shipments.Enter events and process invoices.Monitor task boards and email accounts to respond to customer and carrier requests.Document events using knowledge from SOPs and experience.Follow defined escalation procedures and training when necessary.Ensure customer and carrier satisfaction by following through on requests.Validate and ensure the accuracy of load data in systems.

Additional Skills & Qualifications

Open to candidates from various backgrounds, except fast food or production.Experience in logistics, customer support, or administrative support is beneficial.

Work Environment

This role requires attendance in the office for three week of training and once a month thereafter. The primary shift is from 4 PM to 12 AM, with weekend shifts on Saturday and Sunday from 8 AM to 5pm. Employees will have two days off each week, though these will be on weekdays. The company offers flexible work arrangements, including remote and hybrid options.

Job Type & Location

This is a Contract position based out of Eden Prairie, Minnesota.

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 11, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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