JOB TITLE
Associate Manager - Marketplace Operations | MAF Retail | Retail Corporate Egypt

ROLE SUMMARY
The Associate – Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures. The role holder is also responsible for optimizing the entirety of the order fulfillment process to ensure efficient and accurate processing of customer orders. This involves managing inventory, coordinating with suppliers and last-mile partners, and resolving any fulfillment-related issues. Conversely, Customer Experience oversight is dedicated to enhancing overall customer interaction and satisfaction. He/she will also be responsible for playing an important part in maintaining seller satisfaction, customer satisfaction, retention, and overall marketplace success.

ROLE PROFILE

Provide timely assistance to sellers across all channels regarding account management, product listings, orders, and payments.Investigate and effectively resolve seller concerns and disputes while educating them on platform policies and best practices for compliance and optimal selling.Partner closely with internal teams like Account Managers, Operations, and Customer Service to align on seller experience and contribute to marketplace growth initiatives.Identify and implement improvements to existing processes, defining and updating Standard Operating Procedures (SOPs) to enhance efficiency and reduce overhead.Lead and execute small-scale improvement projects or components of larger initiatives to enhance operational performance and quality.Own specific goals and targets, track progress on key metrics, and conduct regular audits to ensure quality and compliance within the functional area.Drive ongoing process enhancements, contribute to error correction, and collaborate with other teams to ensure continuous improvement in program efficiency and effectiveness.Provide training and feedback to direct reportees when required.

REQUIREMENTS

Bachelor’s degree in Engendering, marketing, Information technology, Computer science, Business administration)3 years + working experience, in Seller support, Customer support, Operations or seller experience.Preferably 2+ years in the retail/e-Commerce business or closely related industry .MS Excel, MS Office Suite

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.