Role Summary

Own APAC CFS service delivery, continuous improvement (CI), and digital automation to drive reliable operations, stakeholder engagement, and business outcomes across the APAC region. Lead governance cadences (MOR/QBR), embed change management (OCM), and scale automation to standardize and simplify finance processes.

Key Responsibilities

• Service Delivery & Governance

Build and execute APAC CFS service delivery plans; run Monthly Operations Reviews, and maintain strong two-way engagement within operational teams.

• Continuous Improvement (CI) 

Lead the APAC CI program and pipeline (ideation → delivery); drive standardization and simplification; chair monthly CI forums with tower CI champions; run quarterly CI sharing and awards; ensure CI targets are achieved.

• Business Communication & Engagement

Plan quarterly town halls and newsletters; coordinate surveys and share results with action plans; sustain hub–business partnerships and GENPACT engagement.

• Project & Change (OCM)

Provide OCM leadership for finance transformation; facilitate workshops; drive adoption and behavioral change; leverage OCM workbench/templates and share best practices through the CoP.

• Capability & Training

Define and deliver the annual training roadmap (all-hands and tower-level); uplift process knowledge and ways of working.

• RDA / Digital Automation

Act as APAC RDA Pod Lead: manage a virtual developer team; run the automation lifecycle (discovery, business case, build, test, deploy, documentation); champion digital tools across APAC; showcase solutions and drive adoption. RDA experience as a developer is preferred.