**Now Brewing – associate manager, New York Reserve Roastery! #tobeapartner** From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio. Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. Partners at our Starbucks Reserve ® Experiential Coffee bar showcase craft and coffee expertise. This involves creating a multisensory experience in the art, science, and theater of coffee. We offer many unique brew methods- from a Pour Over, Chemex, Coffee Press, Siphon, Espresso, and a classic cup of coffee from our Clover Brewing system. Our premier coffee offerings pair well with our innovative food offerings, handcrafted by our Reserve Cafe partners and Reserve Kitchens. Throughout the visit, partners foster a welcoming environment where customers can relax, whether catching up with friends, enjoying a moment of solitude while savoring extraordinary coffee, or experiencing their first trip to Starbucks Reserve ® The associate manager is a hands-on manager in training role, which acts as a transitionary role to allow partners to develop partners to develop and prepare for store leadership. This role will work closely with the other manager and leaders to develop an understanding of how Starbucks Reserve® retail business operates and learn what it means to lead and manage with excellence in a store environment. The associate manager will be introduced to multiple areas of the store’s business, but the majority of your time will be learning how to lead a zone and partners of the store. This role will work to drive customer experience, how to impact a store’s financials, develop high performing teams, and operate to excellence. This role is based on-site at a Reserve or Roastery location and requires open availability to ensure the incumbent can meet the needs of the business. _Responsibilities and essential job functions include but are not limited to the following:_ **_Leadership_** _-_ set goals for the work group, developing organizational capability, and modeling how we work together by: + Leadsateamofhourlypartnerstodeliverlegendarycustomerand partner experiences. + Manageswithintegrity,honestyandknowledgethatpromotetheculture,valuesandmissionofStarbucks. + Role models a passion for service, coffee curiosity, operational excellence and innovation while inspiringpartners to deliver the Starbucks Reserve Experience. + Drivestheengagement,developmentandperformanceofallmembersoftheirteam. + Demonstrates acalm demeanor during periods of high volume or unusual events and manages smoothtransitions thereafter to keep the store operating to standard and to set a positive example for the storeteam. + Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; canexecute a plan without relying on a defined process. + Displays a customer comes first attitude by training and holding partners accountable for deliveringexceptional customer service. + Drives the implementation of company programs by developing action plans and directly motivating andinstructing the store team on how to implement those plans to meet operational and organizationalobjectives. + Responsibleforcoachinganddevelopinghourly partnerstoachievebusinessgoals. + Managesthroughunusualevents to keepthestoreandzonesoperatingto standard. + Sets clear expectations, delegates and communicates key responsibilities and practices to operationsleads to ensure smooth flow of operations within thetotal store and across all zones. + Providescoachinganddirectionto thestoreteamto takeaction andto achieveoperationalgoals. + Constantly reviews store environment and key business indicators to identify problems, concerns, andopportunities for improvement to provide coaching and direction to the store team to achieve operationaland business goals. + Developsapositive,respectful, productiveandprofessionalworkenvironment. + Engagesinconversation withcustomerstounderstandtheir experienceandadjustasneededinthemoment. **_Planning and execution_** _-_ develop strategic and operational plans for the work group, managing execution, and measuring results: + Works with the operations manager(s), sr operations manager and store director to help inform anddevelop strategic and operational plans forthe store team, managing executionand measuring results. + Execute store staffing strategy by recruiting the best talent and creating a great partner experiencebased on Starbucks tools and resources. + Supports operations manager(s), sr operations manager and store director inimplementingcompanyprograms byworking directly with shift team to execute action plans that meetoperational and company objectives. + Followsupconsistently withteamto ensureaccountability to plans. + Communicatesregularlywithstoreleadershipteam(includingpeers, operations manager(s), sr operationsmanager(s), specialist(s) and store director(s)) about operational and partner observations, challenges, concerns,insights and suggestions. **_Business Requirements_** _-_ provide functional expertise and executing functional responsibilities: + Develops understanding and usage of all operational tools, systems and processes to plan for and achieve operationalexcellence in the store. + Proactively identifies problems, embraces problems as challenges to solve andcoaches hourly partners todo the same. + Solicitscustomerfeedbacktounderstandcustomer andcommunityneeds. + Uses discretion in accessing external resources to support store operations. Resources include but are notlimited to Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, andOperations Services. + Utilizes management information tools and analyzes financial reports to identify and address trends andissues in store performance. + Ensurescompliancewithapplicablefederal,state andlocal lawsandregulations. + Manages service of alcohol according to all state and federal laws and regulations, as well as companyand brand and policies and standards. + Maintains regularandconsistentattendanceandpunctuality. **_Partner Development & Team Building_** _–_ provide partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams: + Rolemodelsleadingin service ofothers. + Actively manages store partners by regularly conducting performance assessments and providingperformance feedback through the use of performance and development tools to support organizationalobjectives. + Challengesand inspirespartners toachievebusinessresults. + Developsandmaintainspositiveworking relationshipswithpartners. + Recognizes and reinforces individual and team accomplishments by using existing organizational tools andprograms as well as by finding new, creative, and effective methods of recognition. + Utilizes and demonstrates effective management principles and practices to create and maintain asuccessful store team resulting in an environment where partners are valued and respected. _We’d love to hear from people with:_ + 2.5 yearsofprogressivelyresponsibleexperiencein retail or restaurantenvironment + Experiencesupervisingothers + 21+yearsofage + Education:Highschool/GED + Availabletowork flexiblehours,whichcouldincludeearly mornings,evenings,weekends,andholidays + Abilitytocarry35lbonaconsistentbasis + Ability to read, understand, follow, and enforcesafety _Preferred Qualifications:_ + Education:Collegedegree or acloselyrelatedfieldmaysubstitutefor aportion oftherequiredexperience + Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialtyretail, restaurants and/or bakery preferred + Experience with building and cultivating relationships with customers, partners, local market leaders(internal and external) and the community + Strongsupervisory,teambuilding,andleadershipskills,withtheabilitytocoachandmentorothers + Additionallanguagesbeneficial As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) . *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. The associate manager role is overtime eligible, but overtime hours are not guaranteed. **Join us and inspire with every cup. Apply today!** _Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law._ _Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._ _Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ _applicantaccommodation@starbucks.com_ _or 1(888) 611-2258._