Atlanta, GA, 30309, USA
23 hours ago
Associate Manager, Loyalty Planning
The Associate Manager of Loyalty Planning will support the Loyalty & Partnerships planning, prioritization, and governance processes, with a focus on supporting the day-to-day project management of specific high priority loyalty projects. Responsibilities include leveraging governance processes and tools to effectively manage projects and enable decision making, alignment, visibility, and risk escalation. Project focus will lean towards initiatives in the Discover & Design phases as well as the transition to Program Delivery work in the Development & Embed phases. **Your day to day** + Loyalty Evolution Special Project Program Management: Provide day to day project management support on specific Loyalty & Partnerships priority initiatives, including coordinating with cross functional teams to enable quick decision making, managing detailed milestone deliverables, and provide visibility into project progress. + Loyalty Evolution Overall Governance Program Management: Work closely with workstream leads and project management support across full program in agile approach to support prioritization, risk escalation, milestone planning, executive reviews/approvals, and executive updates + Loyalty & Partnerships Planning Process & Prioritization: Support Loyalty & Partnerships annual business planning process, provide tracking of strategic initiatives and the base business to ensure tradeoffs and targets are both realized, and support prioritization of projects **What we need from you** + Bachelor’s degree in relevant discipline or an equivalent combination of education and experience + 3+ years progressive experience with demonstrated commercial success in strategy, consulting professional services of loyalty program management, preferably in travel or hospitality + Driving Results – Generated business results and momentum using innovation, creativity, analytics as the basis for decisions + Leading Change - Proven track record driving program transformation, innovation & change in a complex, global organization + Collaborating with Others - Demonstrated ability to engage people in the discussion about the customer journey and the future loyalty vision with cross-functional, globally dispersed teams + Influencing with Impact - Proven success effectively leading and influencing people at all levels in a fast-moving environment without direct control to shape a consensus and drive commercial performance + Loyalty Mindset - Knowledge of loyalty concepts + Understanding Program Management tools – Familiarity with MS Office tools and Smartsheet **Location** – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. **The salary range for this role is $46,226.00 to $77,000.00.** This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.   At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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