Work Schedule

Third Shift (Nights)

Environmental Conditions

Office

Job Description

The Associate Manager, IT – Applications Management is responsible for leading a team that supports, maintains, and enhances enterprise and business-critical applications. This role blends people leadership, application lifecycle management, and operational excellence to ensure stable, secure, and high-performing application services.

The Associate Manager will partner closely with business stakeholders, vendors, and cross-functional IT teams to drive incident resolution, problem management, application improvements, and continuous service optimization. This role plays a key part in enabling Thermo Fisher’s global business operations through reliable and compliant application support.

Key Responsibilities

Lead, mentor, and develop a team of application support analysts and engineersConduct performance reviews, goal setting, and career development planningManage workload distribution, on-call/shift coverage, and team capacityOwn day-to-day support for enterprise and business applications.Ensure adherence to ITIL processes including Incident, Problem, Change, and Service Request ManagementDrive root cause analysis and permanent fix implementation for recurring application issuesMonitor application health, performance, and availability against SLAsCoordinate application deployments, upgrades, patches, and maintenance activitiesAct as an escalation point for business-critical application issuesBuild strong relationships with business partners and ensure clear communication of status and risksManage third-party vendors and application support partners to meet contractual SLAsIdentify opportunities for automation, process improvement, and service optimizationSupport audit readiness and compliance activities, including GMP and Computer Systems Validation (CSV) where applicableEnsure data privacy, access controls, and security standards are followed across supported applications

Education & Experience

Advanced Degree with 3+ years of relevant experience or
bachelor’s degree with 5+ years of experience supporting enterprise applications in large, global environmentsPreferred fields: Computer Science, Information Technology, or related discipline1–3 years of supervisory or people management experience

Technical & Functional Skills

Strong experience supporting enterprise applications.Working knowledge of ITIL service management practices (ITIL certification preferred)Experience with application lifecycle management, change control, and release managementFamiliarity with SQL, batch jobs, integrations, and application monitoring toolsUnderstanding of data privacy, access management, and application security principlesProven ability to manage priorities across multiple applications and stakeholdersStrong problem-solving skills with structured root cause analysisExcellent written and verbal communication skills, including explaining technical concepts to non-technical audiencesStrong customer service mindset and relationship-building skillsExperience working in cross-functional and global teams

Preferred / Nice to Have

Six Sigma Green Belt or Black BeltExperience in regulated environments (pharmaceutical, life sciences, or manufacturing)Knowledge of GMP and Computer Systems Validation (CSV)Experience supporting applications impacting 50–100+ users

Working Hours:

India: 05:30 PM to 02:30 AM IST