Associate Mako Product Specialist
As an Associate Mako Product Specialist at Stryker, you will help improve orthopedic surgeries around the world and help us achieve our mission of making healthcare better. In this role, you’ll be responsible for helping surgeons use Stryker’s Mako robot– our newest product used in robotic-arm assisted surgery. Acting as a helpful source for all things related to the Mako, you’ll deliver exceptional service while prioritizing customer needs in a fast-paced high volume clinical environment. You will think critically, and provide strategic solutions to enhance outcomes and drive trust in every interaction
What you will do
Train surgeons and operating room staff in the operation of the company's robotic arm applications, ensuring ideal placement and precision.
Learn software for pre-operative CT scans and assist surgeons with implant planning, sizing, and positioning.
Shadow and support daily account coordination, manage inventory, instrumentation, and complete total case preparation.
Document and report surgery support and educational events, providing feedback to improve products, documentation, and methodologies.
Maintain and control locally consigned equipment, instruments, implant, and disposables inventories.
Build foundational relationships with customers through active participation in account management and support.
Provide prompt and accurate complaint reports in compliance with quality system requirements.
On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.
Assist in product demonstrations and lab logistics.
Solve product problems for customers promptly and efficiently.
What you need:
Required:
4-year degree or equivalent
Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management).
Preferred:
1 year relevant work experience
Previous clinical experience; nursing, physical therapy, surgical techs, athletic training, personal trainers, medical scribes, etc.
Extracurricular Involvement (community service, leadership organizations, athletic teams, etc.)
Additional Information
This position requires the handling of instruments that may have been contaminated by blood or other bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.
Ability to lift, push, pull and carry up to 50 lbs
Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects
Must have a valid driver’s license
Fluency in written and spoken English required
Travel Percentage: 50%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.