Mid-Level Technical Writer / SRE (Documentation & Runbooks)

Experience : 4–6 years of experience Hiring Location: Trivandrum Job Description:

4 to 6 years of experience in technical writing, SRE documentation, or DevOps operations support.

Must Have Skills:

Proven experience in technical writing focused on operational procedures and runbooks.

Hands-on experience with Confluence administration and knowledge base structuring.

Expertise in runbook creation and maintenance for production systems.

Ability to document incident response procedures and operational workflows.

Working knowledge of AWS operations and services.

Proficiency in diagram creation (system architecture diagrams, troubleshooting flowcharts, etc.).

Strong collaboration and communication skills for working with SREs, developers, and operations teams.

Good to Have Skills:

Experience with monitoring tools and operational dashboards (e.g., Grafana, CloudWatch).

Familiarity with schema validation and rule evaluation troubleshooting.

Basic scripting or automation understanding (Python, Bash, or similar).

Exposure to incident management platforms (PagerDuty, Opsgenie, etc.).

Knowledge of DevOps workflows and CI/CD pipelines.

Primary Responsibilities:

Design and maintain the Confluence structure for all runbooks and operational documentation.

Create detailed runbooks for each of the 13 production solutions.

Document troubleshooting procedures for frequently occurring operational issues.

Develop comprehensive incident response playbooks and escalation workflows.

Create and maintain operational dashboards guides for monitoring teams.

Document utility usage for internal tools and utilities (developed by Position 3–4).

Build and manage a knowledge base for schema validation errors and rule evaluation troubleshooting.

Collaborate closely with SREs, developers, and support teams to ensure all procedures are accurate and up to date.