Sales Order Management • Accurately process customer orders in the current system and ensure proper order review, entry, scheduling, logistics coordination, documentation, and trade compliance. • Maintain customer data and process transactions such as quotes, purchase orders, deliveries, and returns. • Ensure accuracy and completeness of all order- related documentation, including invoices, packing lists, and export documents. Customer Communication • Handle daily communications with customers, responding promptly to inquiries, order updates, and complaints to ensure customer satisfaction. • Liaise with freight forwarders, resolve shipment or customs issues, and coordinate bank- related documentation for LC collections. Internal Coordination • Collaborate closely with Pricing, Planning, Logistics, and Production teams to align on order status, production schedules, and delivery timelines. • Support communication between departments to achieve monthly sales targets and Key Performance Indicators (KPIs). Documentation & Compliance • Prepare and submit customs declaration documents, shipping documents, and LC collection paperwork. • Ensure compliance with company policies, audit requirements (ASAT, IMEX), and internal/external control processes. • Maintain accurate records to support both operational and audit readiness. Other Responsibilities • Provide administrative and operational support as assigned by supervisor. • Contribute to continuous improvement initiatives to enhance customer service efficiency. • Support future system transition and process standardization initiatives when implemented. • F.5 or above education level. • Minimum 10 years’ experience in customer service, L/C collection, shipping, or logistics. • Strong understanding of international trade regulations and export procedures. • Experienced in preparing shipping and LC collection documents. • Proficient in order management and customer database systems (experience with Wintrade preferred). • Strong interpersonal, communication, and problem- solving skills. • Detail-oriented, proactive, and able to work independently under pressure. • Fluent in English, Mandarin, and Cantonese. • Computer proficient – Excel, Outlook, Word, PowerPoint. • Positive attitude, self-motivated, and eager to learn. • Strong teamwork skills and ability to handle heavy workload efficiently.