At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon

POSITION OVERVIEW:

This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.

The Associate I, Master Data Management (Professional Path) is primarily responsible for serving as the first point of contact for Alcon associates and managers globally, providing guidance on HR topics and escalating complex issues while ensuring follow-up throughout the employee lifecycle

KEY RESPONSIBILITIES:

Day-to-day ticket resolution as part of support provided globally through Workday and ServiceNow to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes

Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues

MDM: Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data

Be actively committed to continuous improvement activities: identify process gaps and get guidance to form solutions to be presented to the Manger

Support the preparation, production and update of process documentation (SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required

Juggle tasks according to priority

Organize, monitor and enhance relationship with stakeholders

Handle ticket requests with agreed level of politeness, professionalism and detailed response

Work effectively within a team and with other teams, supporting and respecting each other, sharing knowledge, buddying.

WHAT YOU'LL BRING TO ALCON:

Having a good understanding of HR operations, preferably in an HR Shared Services function.

Experience in using HR systems and ticketing tool, for example: SAP, Workday and ServiceNow

Strong administrative ability, managing a complex and varied workload

Ability to work effectively in an environment subject to changing priorities and short deadlines.

Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.

Possess problem solving, planning, multi-tasking, and prioritizing skills

Process-orientation and continuous improvement mindset

Excellent Communication and Customer Service orientation

Basic skills in Microsoft Office Suite (Excel, Word, PowerPoint)

HOW YOU CAN THRIVE AT ALCON:

Opportunity to work with a leading global medical device company

Collaborate with a diverse and talented team in a supportive work environment

Competitive compensation package and comprehensive benefits

Continuous learning and development opportunities

Alcon Careers

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