At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
POSITION OVERVIEW:
The Associate I, Customer Service (Consignment Specialist) is responsible for overseeing and managing consignment inventory operations, including set up, monitoring, reconciliation, and reporting. This role ensures accurate inventory levels at customer locations, supports logistics coordination, and fosters strong relationships with internal teams and external stakeholders
KEY RESPONSIBILITIES:
Assist in tracking and managing consignment inventory at partner/customer locations
Able to support consign inventory count at customer location (Hospital, Pharmacy) when required
Tracking inventory, ensuring proper storage and handling, and coordinating from Service Provider into customer’s storage
Reconcile consignment count result (discrepancy, missing, damage, etc) together with commercial team
Monitor stock reports from SAP regarding consignment stock
Ensure that inventory is only consigned to accounts with appropriate signed contracts
Monitor month on hand stock and return on consignment sales per designated consignment account
Manage reporting of key consignment account KPIs with required action or remediation plans and provide monthly updates to business stakeholders
Work closely with Customer Operations to ensure that missing lenses are billed accordingly
Work closely with Customer Operations on instructions for scrapping & transfer of consignment stock
Monitoring Returns Management to ensure that consignment stock returned to Service Provider is fully completed
Assist with Serial Number issues when a billing cannot be completed
Be involved with an ad-hoc projects that involves consignments
Review high risk consignment accounts for closing and provide list to Country Franchise Head
WHAT YOU’LL BRING TO THE COMPANY:
QUALIFICATIONS
Min 1 - 2 years of experience in consignment management, inventory management or equivalent
Proficient in Microsoft Office Suite (Excel, Word, Outlook and SAP).
Ability to analyse large data with intermediate skill in Excel : Pivot, V-Lookup, Basic Chart
Meticulous, detail-oriented with strong organizational and problem-solving abilities
Team player with excellent communication and interpersonal skills
Able to manage multiple tasks simultaneously while maintaining a positive and professional attitude
Fluency in English, both in written and spoken (other local language is an added advantage)
Minimum Education
Minimum Diploma or Degree preferably in Business Administration, Communication, Marketing.
Minimum Work Experience
Minimum 1-2 years relevant working experience, preferably in call center, shared service or equivalent within MNC industry.
HOW YOU CAN THRIVE AT ALCON:
Opportunity to work with a leading global medical device company
Collaborate with a diverse and talented team in a supportive work environment
Competitive compensation package and comprehensive benefits
Continuous learning and development opportunities
Alcon Careers
See your impact at alcon.com/careers
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