**Introduction** In this role you will join IBM Consulting via our world class Associate Program for university hires. As an Associate at IBM Consulting you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals, who believe no problem is too big to solve. We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and career advancement. If you see yourself as someone who never stops learning and who wants to unleash your potential, the IBM Consulting Associates Program is for you. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** You will be in the AI Experience Strategy & Design team whose core purpose and capabilities are Business Strategy and Experience Design enabled by AI. We take on the biggest challenges facing businesses today and design the business models, operating models, workflows, new products and services, technical architecture and AI assets to power employee and customer experiences. As an entry level Experience Consultant, you will use human-centered design to solve business challenges through a human lens. We build empathy with the people we are designing new technology for and ensure we are meeting their needs, while delivering measurable business value. You will work alongside strategists and technologists who think AI-first. In your role you will be responsible for: * Business Case Development Support * Support senior value orchestrators and business strategies in developing value frameworks and financial modelling for clients, understanding the financial and strategic opportunities within an organisation * Operating Model Design Support * Support senior strategists in designing new operating models for transformation which enable organisations to deliver human-centered, agile, and intelligent workflows * Intelligent Workflow Design * Leverage methods such as IBM Enterprise Design Thinking and IBM Design for AI and Data * Familiarity with service design and process mining tools to re-imagine intelligent, lean workflows * You may design, run and develop insights from qualitive user research through observation and interview * You will be adept at drawing and communicating insights from quantitative research * You will support Change Management and Adoption of new technology through communications planning and content design * Persona development * Workshop Facilitation and Support * Design for AI * Leverage AI tools and models to augment/automate designer tasks listed above (e.g. using AI to synthesis findings, create report structures) * Develop your own AI assistants to accelerate your work * AI Generated artefacts (e.g. user journey and persona development) * Root your methods and values in Ethical AI The ideal candidate will have work experience or qualifications in the fields of business management, economics and design. You will be deeply curious about artificial intelligence and its evolving impact on the world. You will be a core team member, keen to collaborate with a diverse, cross-functional team from business, technology and design who are aligned around a common goal. **Required technical and professional expertise** * Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights * Powerful communication and storytelling skills, with an ability to communicate complex situations clearly and simply * Ability to apply logic to solve ambiguous problems and deliver creative and well-structured solutions * A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view * Strong interpersonal skills with ability to collaborate and work effectively in an intense team environment, able to build direct working relationships across all levels of the IBM and client teams IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.