Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

At this role you're expected to provide technical support via chat to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. Also, you are expected to report reliability and maintenance problems or bugs to design engineering/software engineering. You may be involved in customer installation and training.

You will report to the Team Leader and will be located in Katowice.

Your Responsibilities:Live Chat technical support in troubleshooting and solving issues related to Rockwell Automation - Allen Bradley ® software and hardware (PLC, SCADA, HMI, Drives, Motion, Industrial Networks & Components and FT Hub modern cloud products)Simulation and analysis of clients' issues using available resourcesResearch, verification, and resolution of reported issuesDocument technical solutions and best practicesCooperation with other technical teams and customer serviceContinuous improvement in products and technologies required to provide high level support for customersWillingness to work on a mixed shift mode (3 shifts Mon-Fri)

The Essentials - You Will Have:Degree in Automation Engineering/Electrical/related field and/or prior experience on similar positionHigh interpersonal skills and ability to work in stress commercial issuesVery good command of English (spoken and written)Computer proficiency, fast typing skills

The Preferred - You Might Also Have:A demonstrated independent interest in technologyEagerness to develop in Automation Engineering and to learn new technologies in a fast-paced environmentInterest in troubleshooting, testing, and improving our products and servicesDedication and commitment to problem resolutionSkills in using a VM environment for testing purposesExperience in customer service

What We Offer:

Our benefits package includes …

Volunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donationOn-demand digital course library for professional developmentComprehensive mindfulness programs with a premium membership to CalmEmployee Assistance ProgramPersonalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.