Job Title:

Associate Director Training

Job Description

Job description 

Strategic Leadership:Develop and execute the overall training strategy to support business growth and performance objectives.Partner with Operations, Quality, and Talent Acquisition teams to ensure seamless integration of training into the employee lifecycle.Oversee training performance metrics, ensuring alignment with client KPIs and operational goals.Team Management:Lead, coach, and develop a large team of Training Managers and a large team of trainers and instructional designers.Foster a culture of performance excellence, collaboration, and continuous improvement within the training organization.Manage workforce planning, capacity, and scheduling for training delivery and production.Training Operations & Execution:Oversee new hire and nesting programs to ensure strong agent readiness and smooth transition to production.Drive standardization and best practices across all training sites, programs, and lines of business.Ensure all training materials, curricula, and methodologies meet quality standards and client expectations.Implement data-driven approaches to evaluate training effectiveness and drive performance improvements.Continuous Improvement & Innovation:Leverage digital learning solutions, LMS platforms, and analytics to optimize learning delivery.Introduce innovative learning approaches such as gamification, microlearning, and blended learning.Stay updated on industry trends and ensure the training function evolves with business and technological advancements.Client & Stakeholder Management:Act as a senior point of contact for client training discussions, audits, and reviews.Present training results, insights, and action plans to senior management and external clients.

Location:

EGY Cairo - Building F16

Language Requirements:

Time Type:

Full time

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