Work Schedule

Other

Environmental Conditions

Office

Job Description

When you join the team at Thermo Fisher Scientific, you will do meaningful work, that makes a positive impact on a global scale. Join 130,000 colleagues who bring our mission to life every single day to enable our customers to make the world healthier, cleaner, and safer!

Our global Clinical Research team, who powers our PPD® clinical research portfolio, is our leading global contract research organization (CRO). We provide comprehensive, integrated drug development, laboratory, and lifecycle management services. Our customers include pharmaceutical, biotechnology, medical device, academic and government organizations.

This role is dedicated to our [post approval or clinical trial support team], a part of our global Medical Communications business. We are redefining medical communications. We go beyond expertise, strategic thinking and innovative technology and seize every opportunity to create connections and lasting relationships with patients, caregivers and healthcare providers (HCPs).

We deliver robust industry expertise and support for medical information and clinical trial contact centers.We believe in a people-centric approach that infuses a caring attitude at every touch point and considers the needs of each individual.Position summary

Manages day to day operations of one or more projects and directs, mentors and supports operations managers and other members of their project teams. Ensures that services are provided in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison with the client and ensures project report summaries, budget, audit results, staffing decisions and other critical issues are managed appropriately. Ensures execution of deliverables meet time, quality and cost expectations.

What you will do:Ensures timely and effective completion of deliverables such as scope of work, contractual matters, changes in staffing levels, and budget negotiation by being the main client contact; troubleshoots database issues, phone routing, or other issues affecting different departments at PPD, vendors, or client departments; retains project knowledge; coordinates and establishes new project operations, and monitors project processes (QA, compliance, SOPs, regulatory) to elevate quality and client dedication.Reads protocols and translates into project execution that align with Med Comm policies and procedures.Manages staff responsibilities including performance management, salary administration, hiring, employee relations, employee engagement, conflict resolution, and employee development.Liaises with cross functional leaders to drive deliverables.Ensures quality objectives are met and develops and maintains project SOPs, develops reviews and/or follows corporate SOPs, including SOPs, protocols, GCPs, and regulatory authority compliance.Ensures maintenance of profitability through management of billable hours. Ensures client budgetary goals are met.Ensures accuracy and timeliness of client invoice amounts and communicates required changes to Medical Communications finance.Participates in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Reviews and provides operational input on proposals, contracts and/or renewals associated with existing clients.Participates in the development of processes and strategies designed to assist in meeting the above stated goals on a division-wide basis.Fosters a culture of immediate action and proactive addressing of critical issues.

HOW WILL YOU GET HERE?

Experience with Clinical Trial (Phase 1-4) preferred.Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).Proven leadership skills to include 5+ years of management responsibility.Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

In some cases, an equivalency consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, skills, abilitiesStrong understanding of budgeting and forecastingGood knowledge of Clinical TrialsExcellent leadership skillsStrong attention to detail and organizational skillsEffective verbal and written communication skillsExcellent problem solving and analytical skillsExcellent time management skillsBasic computer skills including Microsoft Office and multi-tasking skillsExcellent interpersonal skillsStrong decision making skillsAbility to coach and mentor staffAbility to work in a team environment and/or independently as neededManagement Role:

Directs through lower management levels and / or highly skilled specialist employees who exercise significant latitude and independent judgment. May lead employees across multiple regions.

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.Able to work upright and stationary for typical working hours.Ability to use and learn standard office equipment and technology with proficiency.Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.May require travel. Recruiter will provide more details.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.